Yes, we ship worldwide, including APO addresses. Call our customer service at 410-413-9812 or email sales@kaneshiemarketusa.com for more details if your shipping request is outside the United States.
You can check the status of your package using the Tracking number provided to you when your order was shipped. The Carrier website has the most accurate information.
We strive for 100% customer satisfaction, but if you want to return a product, please call our customer service or email returns@kaneshiemarketusa.com to arrange a return. Kindly know that there is a 3% restocking fee for all items that are not defective or damaged. All items must be returned in the original package and unused. You are responsible for paying for return costs for all items that are not defective or damaged.
Please note: that we do not accept returns for perishable foods like Yams, Cocoyam, Fresh Vegetables, and the like.
You can call our customer service to check the status of your refund. Please allow 3-5 business days for a refund to show on your bank account. Due to the nature of the financial institution, some refunds take approximately seven business days to show on your account.
We also provide curbside pickup so that you can order ahead of time via our website, phone at 410-413-9812, or WhatsApp at 443 -470-5185, and we will notify you when your order is ready for pickup.
Yes, we provide free delivery in most of the Maryland metropolitan area on $100+ orders. If your order is less than $100, you will be charge a $10 delivery fees. Below is the Free Delivery Schedule.
| City | Delivery Days |
|---|---|
| Owings Mills | Everyday |
| Randallstown | 11am – 3pm |
| Reisterstown | 11am – 3pm |
| Baltimore | Mondays & Thursdays 11am – 3pm |
| Pikesville | Mondays & Thursdays 11am – 3pm |
| Westminster | Tuesdays & Saturdays 11am – 3pm |
| Eldersburg | Tuesdays & Saturdays 11am – 3pm |
| Catonsville | Tuesdays & Saturdays 11am – 3pm |
| Sykesville | Tuesdays & Saturdays 11am – 3pm |
| White Marsh | Tuesdays & Saturdays 11am – 3pm |
| Columbia | Wednesdays & Fridays 11am – 3pm |
| Edgewood | Wednesdays & Fridays 11am – 3pm |
| Elkridge | Wednesdays & Fridays 11am – 3pm |
| Ellicott City | Wednesdays & Fridays 11am – 3pm |
| Glen Burnie | Wednesdays & Fridays 11am – 3pm |
| Towson | Wednesdays & Fridays 11am – 3pm |
We would recommend you verify all your information before submitting your order. However, we understand that there is sometimes an oversight. If this occurs, please call our customer service at 410-413-9812 asap so we can update your information before your order is processed. We can’t change orders that have entered the shipping process.
You can cancel physical items or orders that haven’t entered the shipping process yet. You can log into your account and select the specific order you want to review or cancel. You can also call our customer service to cancel particular orders or items if they are not yet in shipping.
We accept all major debit and credit cards on our website. Also, we accept EBT SNAP, CashApp, Zelle, and Cash payments in our physical Store if that’s your preferred payment. Note: Payment with EBT SNAP is subject to only food items; you cannot use EBT to pay for any non-food items.
Check your account to ensure you have adequate money if your payment is not processing. Secondly, you can call our customer service to verify if there is any issue with the website. Our website is always up and running, and we will also notify customers when the site is under maintenance.
You can review your product and services on our website under the individual product. You can also review us on all the social media handles, including Google. Just such for KaneshieMarketUSA.
We appreciate your feedback; we are striving to be better each day. You can report a problem, an incident, or even a recommendation using our Feedback form on our website, or you can send an email to ceo@kaneshiemarketusa.com
Shipping varies per each state and the type of shipping method you select during checkout. Usually, all our products are shipped via USPS or UPS. Customers receive their packages within 1-3 business days for lightweight items. If the box is heavy and UPS Ground ships it, it can take up to 5 business days. All shipping to APOs takes about 5-10 business days.
For international shipping, it varies per county. We ship via EMS or Priority Mail Express.
Our website is still under development to make shipping costs very dynamic. Since this is a work-in-progress, you can call our knowledgeable customer service to request shipping details for all bulk items like a box of yam, indomie, Titus Sardines, etc.
Yes, we provide an in-store pickup option. So, during checkout, you must select the “In-Store Pick-up” option instead of any shipping type. You will be notified of pickup when your order is ready.